Refund & Return Policy

Last updated: September 2026

At KBT Global Digital Technology Company Limited, we are committed to your satisfaction. Because we sell digital software products and licenses, our refund policy is designed to be fair while reflecting the nature of digital goods.

1. General Policy

All products sold by KBT Global are digital goods (software licenses, subscription keys, and access credentials). As such, they are generally non-refundable once delivered, unless the conditions below are met.

2. Eligible Refund Conditions

You may be eligible for a full or partial refund if:

• The license key or access credentials provided are invalid or non-functional and we are unable to resolve the issue within 3 business days
• The product delivered is significantly different from what was described on the product page
• Duplicate payment was made for the same order due to a technical error
• Your order was never fulfilled within the stated delivery timeframe and we cannot provide the product

3. Non-Refundable Conditions

Refunds will not be issued in the following cases:

• You have already activated, downloaded, or used the license key or software
• You changed your mind after purchase
• You purchased the wrong product without contacting us before activation
• Issues caused by your own hardware, software incompatibility, or internet connection
• The product was suspended or terminated by the original software developer due to a violation of their terms

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact us within 7 days of your purchase date
2. Email digital.kbt@gmail.com with subject: "Refund Request – Order #[your order number]"
3. Include your order number, product name, and a clear description of the issue
4. Our support team will review your request within 2–3 business days
5. If approved, refunds will be processed within 5–7 business days via the original payment method

5. Partial Refunds

In some cases, a partial refund may be offered at our discretion — for example, if part of a bundled order is defective while another part was successfully delivered and used.

6. Subscription Products

For monthly or annual subscription licenses:

• Cancellations must be made before the next billing cycle to avoid being charged
• Refunds for already-billed subscription periods are not available unless the service was non-functional for the majority of that period

7. Contact Us