Privacy Policy
What personal information does KBT Digital collect?
It collects information such as name, address, email, phone number, and payment details.
How does KBT Digital use customer information?
It is used to process orders, manage accounts, and improve services.
Does KBT Digital share personal information with third parties?
Yes, only with trusted partners like payment processors and shipping carriers.
How can users delete their account or personal data?
They can contact KBT Digital at digital.kbt@gmail.com.
Refund Policy
When can an order be canceled for a refund?
Orders can be canceled within 6 hours of placing for a full refund. After that, cancellations are only possible if production hasn’t started.
What should customers do if an item is defective or damaged?
Contact support within 14 days with photos and the order number.
Is return shipping free for damaged items?
Yes, return shipping is free for defective or damaged items.
How long does it take to process a refund?
Refunds are processed within 5–7 business days after approval.
Shipping policy
How long does order processing take at KBT Digital?
Orders are processed within 1–3 business days.
What is the estimated shipping time after processing?
Shipping takes about 5–7 business days within the U.S.
How much is the shipping cost for domestic orders?
A flat-rate shipping fee of $4.95 applies.
When can customers cancel or modify an order?
Within 6 hours of placing the order, before production starts.
Have a question
KBT Digital processes made-to-order items within 1–3 business days, ships domestically for a flat $4.95 fee with 5–7 business day delivery, and allows order changes or cancellations within 6 hours before production begins.
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